A person stays in the loop
Anything that matters is reviewed before it is acted on. You set the threshold, and we tighten or loosen it as evidence builds.
AI automation · New Delhi, India · working worldwide
AI automation consultants and builders for any industry.
IT-Labs has spent 25 years building software and online applications for many companies. Today AI-based automation leads our work: we find the work AI can take on in your business, build it, connect it to your systems and keep a person in control. We still build, host and look after the software, apps and servers around it.
- 25 years of hands-on software work
- Any industry
- Any AI model or provider
- Human review built in
- Worldwide, from New Delhi
Our direction
From online applications to AI automation
For 25 years IT-Labs built online applications and business software, and supported them for many companies: portals, integrations, servers and automation scripts.
AI changes what is practical to automate. Software can now read documents, sort requests and draft replies. We are moving the whole company toward that work, and we build our own AI product, cMCP, on the same ground.
We did not start from scratch. The software foundation is what makes AI automation dependable: integration, security, testing and support.
What stays the same
- Founder-led: you talk to the developer who builds it
- Any programming language and any stack, including legacy
- A free consultation and a written estimate first
- You own the code and your data
How we work
Assess, prioritise, pilot, integrate, operate
One loop, repeated for each workflow. We prove it on your own examples before anything is widened.
Assess
We look at how the work is done today and where AI fits, and where it does not.
Prioritise
We rank the candidates by value, risk and effort and pick one to start with.
Pilot
We build it and run it beside the manual process on your real examples.
Integrate
We connect it to your email, documents and business systems.
Operate
We monitor, maintain and widen it as trust builds.
Guardrails
Access control, an audit trail of what the AI saw and did, and your data staying yours, with the choice of where models run.
Any model, any provider
We choose on how a model performs on your examples, what it costs and where your data may go, and design so it can be swapped later.
Industries
AI automation for any industry
The same loop applies in every sector. These are examples of what we can build for each, not a list of past clients.
Services
What we build, host and look after
Four areas of work, one developer accountable for all of them. Each service starts with a free consultation and a written estimate.
AI and automation
We find the work AI can take on, build it into your systems with human review, and keep it running. Any industry, any AI model.
Software development
Custom software, integrations, payments, messaging and upgrades of older code, built by the developer you talk to.
Web and mobile apps
Web applications, mobile apps and mobile versions of the web apps you already have, on one shared back end.
Hosting and support
Hosting for websites, applications, e-mail and private AI models, with care plans and support from the people who build the software.
Why a founder-led studio
You deal with the developer, not an account manager
IT-Labs is small by design. The person who scopes your project is the person who writes the code.
Direct access to the developer
No hand-offs between sales and delivery. Your questions go straight to the person doing the work.
25 years of continuity
Long experience building software and providing online project support to many companies, and the judgement that comes with it.
Works in your stack, including legacy
Any language, any framework, and comfortable with old code. We adapt to what you run rather than the reverse.
NDA and IP ownership
An NDA on request. You own the code and the intellectual property once the work is paid for, and it lives in your repository.
Our own product
Our own product: cMCP
Cognitive memory that stays with you, whichever AI you use.
cMCP is a governed shared-memory layer for company AI. Change AI vendor, or use several at once, and your organisation's memory stays yours and keeps working. It runs on our pilot deployment, and we are working with a small number of design partners.
Why it matters for our clients
Building cMCP means we work on AI memory, permissions and integration ourselves. The same practical experience goes into the AI features we build for you.
Insights
Practical writing from the developer's desk
Before you automate a business process: a practical checklist
A practical checklist for deciding whether and how to automate a business process: map it, fix it, pick the right steps, plan for exceptions, and keep it running.
Read articleFixed price or time and materials: choosing the right contract for your software project
How fixed-price and time-and-materials contracts really work, where each one fails, and a practical way to choose between them, including hybrids.
Read articleHow much does custom software cost? What actually drives the price
Why custom software prices vary so widely, and the real factors behind an estimate: scope, uncertainty, integrations, users, quality and what happens after launch.
Read articleFind out what AI could take off your team
Describe the work and the systems involved. We offer a free consultation and a written estimate, and you will talk directly to the developer who would build it.